Why Macaca AI?
AI-Powered Precision. Primate-Level Perception
Our Agentic AI combines the intelligence of a thousand minds—delivering highly organized, actionable insights for every customer interaction.
Near Real-Time Intelligence. Measurable Gains
Track KPIs in real time with smart analytics and recommendations designed to elevate performance—swinging your efficiency metrics to new heights.
AI That Never Misses a Beat
Ensure continuous compliance with automated policy checks, vigilant oversight, and full audit readiness—seamlessly integrated into every workflow.
Speed Meets Scalability
Handle thousands of interactions with sub-second AI responses—lightning-fast processing that scales with your business.
Agility Meets Intelligence
Equip your agents with AI-driven insights, real-time suggestions, and contextual guidance—giving them superpowers to deliver exceptional experiences
Cloud-Ready. Self-Host Securely.
Choose the deployment model that fits your enterprise—whether it's secure cloud infrastructure or on-premise hosting. We prioritize your data sovereignty with full control, seamless scalability, and airtight security.
Designed for Humans. Trusted by Experts
Our intuitive dashboards transform data into clarity—highlighting what matters most with precision and visual impact
Built Like Fort Knox. Smarter Than Ever
With end-to-end encryption, role-based access, and rigorous compliance protocols, your data stays safe—always.
Smarter Every Interaction. Better Every Day.
Our AI evolves with every conversation—learning patterns, optimizing responses, and fine-tuning insights to continuously raise the bar on customer experience.
Enterprise AI Solutions
Our Agentic AI solutions are designed to scale with fast-growing businesses. We build smart, context-aware agents that understand tone, emotion, and intent—giving you clarity where it counts.
Autonomous Customer Experience (CX) Optimization
AI Agents that dynamically adapt, learn, and personalize customer journeys across channels.
- Tailors responses based on user intent, past interactions, and sentiment in real time
- Automates routine queries while escalating high-impact cases with full context.
- Continuously improves based on feedback and customer behavior.
Impact: Higher CSAT, reduced churn, and up to 50% lower support costs.
AI-Driven Business Process Automation
Autonomous agents that monitor, manage, and optimize internal workflows across departments.
- Automates repetitive tasks like invoice processing, HR onboarding, and IT ticket resolution.
- Coordinates across systems (ERP, CRM, ITSM) without manual intervention.
- Makes decisions and takes actions based on policy, data, and outcomes.
Impact: Increased operational efficiency, faster turnaround times, and major cost savings.
Enterprise Decision Intelligence
Agentic AI that continuously gathers data, runs simulations, and recommends or executes strategic decisions.
- Predicts market shifts, supply chain risks, and financial impacts using real-time data.
- Offers scenario-based recommendations backed by probabilistic reasoning.
- Acts as a co-pilot to leadership—alerting, advising, and even acting when authorized.
Impact: Faster, more confident executive decisions with lower risk and greater agility.
Products
Everything you need to get started with AI Tool. From quick setup guides to advanced configuration options.
Audit Chimp
AI Call Auditing System
Understand What Your Customers Are Really Saying. Our call auditing system provides intelligent analysis to capture mood, meaning, and compliance insights so you never miss important details.
- Sentiment and emotion analysis to decode every call's mood
- Voice-to-text transcription with context tagging
- Intelligent disposition validation and agent scoring
- Real-time compliance monitoring and alerts
- Executive dashboards with performance insights
- Customer journey analysis to track end-to-end experience
Inbox Peel (Coming Soon)
Email Analytics Software
Make Your Emails Smarter. MacacaAI's email analytics suite analyzes communication patterns to uncover what really matters. It identifies tone, urgency, and intent so your team can reply with confidence.
- Sentiment and tone analysis to understand customer mood
- Quality scoring and response effectiveness insights
- Escalation risk detection and predictive alerts
- Team performance benchmarks and optimization tips
- Automated workflows and content personalization
Banana Bot (Coming Soon)
Voice AI Agents
Meet the Next Generation of Virtual Assistants. Our Voice AI Agents are conversational naturals—empathetic, multilingual, and trained to deliver intelligent responses for seamless customer interactions.
- Natural language understanding and human-like dialogues
- Emotion-aware responses with real-time adaptation
- Seamless switch between AI and human agents
- Multilingual and omnichannel communication support
- Custom voice personas and brand-aligned tone
Plans and Pricing
We've got a pricing barrel to fit every troop—from startups testing the AI waters to enterprises ready to go bananas with automation.
Starter Pack
Small Teams
- 1,000 calls/month
- Basic sentiment tracking
- Cloud-only deployment
- Email support
- Standard analytics dashboard
- API access included
- 14-day free trial
Enterprise Barrel
Mid-to-Large Teams
- Unlimited audits
- Multilingual support (15+ languages)
- Email suite access
- Priority support (24/7)
- Advanced analytics & reporting
- All integrations included
- Custom deployment options
- 30-day free trial
Innovation Lab
Custom AI Projects
- Voice AI early access
- White-label support
- R&D partnership options
- 24/7 dedicated support
- Custom integrations
- 99.9% SLA guarantee
- Enterprise analytics suite
- On-premises deployment
- Custom model training
About MacacaAI
We're the voice intelligence platform that doesn't monkey around. Built by AI experts who understand that great technology should be both powerful and playful.
Our Story
MacacaAI was born from a simple observation: businesses were drowning in voice data but starving for insights. We set out to change that by creating AI tools that are as intelligent as they are intuitive, helping enterprises swing from data chaos to competitive advantage.
Today, we're proud to serve 500+ companies worldwide, processing over 1 million calls daily and helping teams achieve 40% efficiency improvements. Our platform combines cutting-edge AI with a touch of personality—because work should be effective, not boring.
What Drives Us
Precision
We deliver AI that's accurate, reliable, and ready for enterprise-scale challenges.
Innovation
We stay ahead of the curve, bringing cutting-edge AI capabilities to your fingertips.
Partnership
Your success is our success. We're here to support your journey every step of the way.
Efficiency
We eliminate bottlenecks and streamline processes so you can focus on what matters most.
Our Mission
To transform how businesses understand and leverage voice data. We believe every conversation holds valuable insights, and we're here to help you unlock them with AI that's both sophisticated and surprisingly delightful.
What Our Clients Say
Discover how businesses worldwide are transforming their operations with MacacaAI's voice intelligence platform.
Frequently Asked Questions
Get answers to common questions about MacacaAI's voice intelligence platform.
Contact Us
Ready to transform your business with AI-powered voice intelligence? Get in touch with our team.
Get in Touch
Our team is here to help you discover how Macaca AI can revolutionize your voice analytics and customer experience.
contact_us@macacaai.com
Phone
+1 437 299 5050
Office
Toronto, Ontario, Canada
Guadalajara, Jalisco, Mexico
Chennai, Tamilnadu, India